Complaints will happen in any business. Most people fear them, but smart businesses view complaints as an opportunity to improve operations, to show accountability, and to positively turn angry customers into unofficial company ambassadors.
You will learn:
Date: December 6
Time: 12 pm
Cost: $40 Alberta Food Processors Association Members / $50 Non-Members
Ted Flitton is AFPA’s Director of Sustainability and Communications. He has almost twenty years’ experience as a journalist, media spokesperson, and public relations professional.