Posted  22 Nov, 2017 
In: Webinar

Event Date:  Dec 6, 2017

Complaints will happen in any business. Most people fear them, but smart businesses view complaints as an opportunity to improve operations, to show accountability, and to positively turn angry customers into unofficial company ambassadors.

You will learn:

  • How internal problems often go external, reaching the public and causing real damage
  • Ways to create “listening posts” to surface problems before they go public or worsen
  • How to write good apologies for when you really need to say sorry
  • The strategies the biggest companies use to handle online complaints

Date: December 6

Time: 12 pm

Cost: $40 Alberta Food Processors Association Members / $50 Non-Members

Facilitated by Ted Flitton

Ted Flitton is AFPA’s Director of Sustainability and Communications. He has almost twenty years’ experience as a journalist, media spokesperson, and public relations professional.

Click here to register online!


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